PMI January Dinner Meeting
BIO:
Michael Zarruk is a Quality Outcomes Analyst at Our Lady of the Lake Regional Medical Center in
Baton Rouge, Louisiana. Michael is a Project Management Professional with ten years of experience
leading initiatives in health interoperability and process improvement projects in the acute-care
hospital setting. Most recently, Michael has worked with teams across the hospital to reduce
readmissions for CHF patients and to increase efficiency and reduce process variation using Lean
and Change Acceleration Process principles.
Michael graduated with a bachelor’s degree in finance from Louisiana State University and earned his
credential as a Certified Professional in Healthcare Quality from the National Association for
Healthcare Quality (NAHQ). Michael is a Baton Rouge resident and has an enthusiasm for reading,
learning and an occasional skydive.
PROGRAM:
Tailored to Fit: The Lean Project Management Office
In a dynamic environment such as healthcare, a one-size fits all approach to project management
does not maximize value or result in meaningful change. Project Managers and their teams can
benefit from an iterative approach using tailoring as there is no “best” approach for all projects.
Since its inception in 2014, the Lean Project Management Office (PMO) at Our Lady of the Lake
(OLOL) has applied an adaptive mindset to projects that is customer focused (most frequently the
patient!). We will look at how the Lean PMO at OLOL was developed, its project selection and
prioritization processes, and how tailoring is used through specific project examples.
